Refund policy

We want you to love your handmade jewellery. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

  • Unused and unworn

  • In their original condition

  • Returned in their original packaging

Non-Returnable Items

Due to hygiene and the nature of handmade products, the following items are considered final sale unless they arrive damaged or defective:

  • Custom or personalised items

  • Earrings

Return Shipping

Customers are responsible for the cost of return shipping unless:

  • The item arrived damaged or defective, or

  • We made an error with your order.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions about returns or refunds, please contact us before sending your item back. We'll be happy to assist you with the return process.